Effective Date: 1 July 2026
These Terms of Service ("Terms") govern your access to and use of the website located at getreatd.com, the treatd mobile application, and the treatd pro platform (collectively, the "Service"), operated by SATO Labs LLC, a Delaware limited liability company with operations based in Beirut, Lebanon ("SATO Labs," "we," "us," or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.
"Customer" means an individual who uses the Service to discover and book appointments with Studios.
"Studio" means a business or individual practitioner that subscribes to treatd pro to manage bookings, clients, and operations.
"Subscription" means a paid subscription to treatd pro pursuant to Section 4.
"User" means any Customer, Studio, or other individual or entity accessing the Service.
"User Content" means information, data, text, images, or other materials submitted to the Service by Users.
3.1 Service Description. The Service enables Customers to discover, book, and manage appointments with Studios. SATO Labs facilitates the connection between Customers and Studios; the actual services booked are provided by the Studios, not by SATO Labs.
3.2 No Customer Fees. Use of the Service is provided to Customers at no charge. Customers are solely responsible for payment to Studios for services rendered, in accordance with the Studio's published pricing and terms.
3.3 Customer Obligations. Customers shall: (a) provide accurate and complete information when registering and making bookings; (b) attend booked appointments or cancel in accordance with the Studio's cancellation policy; (c) interact with Studios and other Users in a respectful and lawful manner; and (d) comply with these Terms and all applicable laws.
3.4 Eligibility. Customers must be at least sixteen (16) years of age to use the Service. Use by minors below this age is prohibited.
3.5 No Warranty Regarding Studios. SATO Labs does not endorse, control, or guarantee the services provided by Studios. Any dispute regarding services rendered, payment, cancellation, or refund arising between a Customer and a Studio shall be resolved directly between such parties.
4.1 Subscription. Studios may subscribe to treatd pro for the management of bookings, clients, staff, and related operations. Subscription tiers, pricing, and features are set forth on the Service's pricing page.
4.2 Fees and Billing. Studios shall pay the applicable Subscription fees in advance, on a monthly or annual basis as selected at signup. Annual subscriptions are billed at a rate equivalent to ten (10) months of monthly fees. SATO Labs does not charge commissions, transaction fees, or platform fees on bookings.
4.3 Founding 100 Terms. Studios admitted as part of the Founding 100 program receive subscription rates as agreed at signup, which remain in effect for the duration of the Studio's continuous Subscription, subject to the partnership terms communicated at the time of signup.
4.4 Rate Changes. SATO Labs may modify standard Subscription rates with at least sixty (60) days' prior notice. Existing Subscriptions will be honored at the contracted rate through the end of the current Subscription term.
4.5 Studio Obligations. Studios shall: (a) maintain accurate and current listings, including services, pricing, and availability; (b) honor bookings made through the Service or communicate cancellations promptly to affected Customers; (c) comply with all applicable laws and regulations, including business licensing, health, employment, and tax obligations; (d) treat Customers professionally; (e) pay all Subscription fees when due.
4.6 Studio Data Portability. Upon cancellation of a Subscription, a Studio may export its client records, booking history, and related data in a standard format. SATO Labs will delete Studio data from active systems within thirty (30) days of cancellation, subject to legal retention requirements.
Users shall not:
6.1 SATO Labs Property. The Service, including all software, design, text, graphics, logos, trademarks, and other content (excluding User Content), is owned by or licensed to SATO Labs and is protected by copyright, trademark, and other intellectual property laws. No license or right is granted except as expressly set forth in these Terms.
6.2 User Content. Users retain ownership of User Content. By submitting User Content, Users grant SATO Labs a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute such User Content solely as necessary to operate and provide the Service.
6.3 Studio Listings. Studios retain ownership of their listing content (including photographs, service descriptions, and pricing). Studios grant SATO Labs the right to display such listings on the Service for the duration of the Subscription.
The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. SATO Labs does not warrant that the Service will be error-free, secure, or continuously available.
To the maximum extent permitted by applicable law, SATO Labs shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or in connection with the use of or inability to use the Service.
SATO Labs's aggregate liability under these Terms shall not exceed (a) for Studios, the total Subscription fees paid by the Studio in the twelve (12) months preceding the event giving rise to the claim; and (b) for Customers, the equivalent of one hundred U.S. dollars (USD 100).
The foregoing limitations shall not apply to the extent prohibited by applicable Lebanese consumer protection law.
Users shall indemnify, defend, and hold harmless SATO Labs and its affiliates, officers, directors, and employees from any claim, liability, damage, loss, or expense (including reasonable attorneys' fees) arising out of (a) the User's breach of these Terms; (b) the User's violation of applicable law; or (c) the User's User Content.
10.1 By the User. A User may terminate their use of the Service at any time. Studios may cancel a Subscription in accordance with Section 4.
10.2 By SATO Labs. SATO Labs may suspend or terminate any User's access to the Service, with or without notice, for breach of these Terms or for any other reason at SATO Labs's reasonable discretion.
10.3 Service Discontinuation. If SATO Labs discontinues the Service entirely, SATO Labs shall provide at least ninety (90) days' prior notice, refund prepaid Subscription fees on a pro-rated basis, and provide Studios with the opportunity to export their data.
10.4 Survival. Sections 6 (Intellectual Property), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Indemnification), 11 (Governing Law), and 13 (Miscellaneous) shall survive any termination of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Lebanon, without regard to its conflict of laws principles. The parties submit to the exclusive jurisdiction of the courts of Beirut, Lebanon for the resolution of any disputes arising from or relating to these Terms or the Service.
SATO Labs may amend these Terms from time to time. Material changes will be communicated by updating the Effective Date and, where appropriate, by notice through the Service or by email at least thirty (30) days prior to the effective date. Continued use of the Service after the effective date constitutes acceptance of the amended Terms.
13.1 Entire Agreement. These Terms, together with the Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between the parties with respect to the Service.
13.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.3 No Waiver. Failure to enforce any provision of these Terms shall not constitute a waiver of such provision.
13.4 Assignment. Users may not assign their rights or obligations under these Terms without the prior written consent of SATO Labs. SATO Labs may assign these Terms in connection with a merger, acquisition, or sale of assets.
13.5 Force Majeure. SATO Labs shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control.
For questions regarding these Terms:
SATO Labs LLC
hello@getreatd.com
Beirut, Lebanon